Yes. Upon authorization of the main driver is possible to associate on the same contract hire another person, denominated as "additional driver". At the moment of collecting the vehicle, the main driver and the additional driver need to present their documentation (ID / Citizen Card / Passport, Driving License and Card taxpayer).
You should contact our Central Reservation Auto Green (+351) 289 301 227 and Roadside Assistance (contact number with the documents of the vehicle), if the malfunction / problem prevents the vehicle of working.
You should always fill the Friendly Accident Declaration (DAAA - Declaração Amigável de Acidente Automóvel) and call the authorities (No. 112). You should report to Auto Green (+351) 289 301 227 and deliver at our office, in Vilamoura, all the documentation related to the accident (DAAA and authorities’s documents).
The vehicle should be returned to agreed location at the same time of collection or at the time agreed on the rental agreement (with a tolerance of 30 minutes). After this time, it will be charged one extra rental day.
It can be charged an extra rate, related to the cost of the Return Rate to place of origin, unless it is agreed in advance with Auto Green.
No. All the vehicles available in our fleet can be driven with Driving License for passenger cars an/or small commercial trucks (Category B).
We only make confirmations for the category of vehicle and the group to which it belongs. Auto Green only guarantees the category reserved and not the car model. However, we will try our best to meet the customer needs with specific vehicle requests, with previous notice.
Yes, you can book extras online, through the Reservation Center (+351) 289 301 227 or directly at the time of pick up (under availability).
Colision Damage Waiver (CDW) - excess fees are applied according to the type of vehicle - Look at the "rental conditions - franchises"; Third party liability protection (TP); - Theft waiver (TW); - Current Tax rate (VAT); - Unlimited mileage; - 24 hours Road Assistance
The Top SCDW insurance loses validity in cases of neglect, misuse, driving under the influence of alcohol or other illegal substances, glass/windows, tyres, locks and damage inside the car. However, this insurance eliminates the value of any excess fee. This insurance is payed per day according to the type of vehicle. For better protection subscribe to ACDW - Breaking glass Insurance.
You can make a simulation and check availability online without making a reservation. You can also contact our Reservations Center (+351) 289 301 227.
You will receive a confirmation email containing the details of your reservation.
Yes. You should contact our Reservations Center (+351) 289 301 227 or email us on info@autogreen.com, always indicating the booking reservation number. If the cancellation occurs 48hrs before the booking date Auto Green won't charged any amount. After this period it will be charged the amount corresponding to a daily rental.
Minimum age of driver and additional drivers is 25 years of age for all rental vehicles. Drivers must have a valid driving license for at least 2 years.
No. However, in the case of long trips, for example to Spain, you must confirm this when doing your booking request, by clicking on the option to “Crossing the border to Spain” (this is the only way your insurance will be valid in Spain).
Yes. Auto Green provides a Pick up and Drop off service, through which you no longer have to travel to one of our stations to pick up or drop off your rental car, since it can be delivered and collected in a place agreed on your preference. This service can be requested through your online booking or our Reservations Center (+351) 289 301 227 (needs confirmation).
Can be partially or fully reduced by contracting optional insurance, depending on the vehicle and number of days.
You can confirm the values by doing a booking simulation, since the amount is different according to the type of vehicle and the optional insurance you choose. You can also check the values in the “Terms and Conditions – Excess fee”.
If there is a damage of your responsibility during the rental, it will be charged the amount according to the repairs, until the maximum value of the excess fee.
- Credit Cards: Visa and MasterCards; - Debit Cards; - Cash; - Cheque.
- Credit Cards: Visa, MasterCards and American Express; - Cheque signed by the bank.
Yes. Just need to indicate the reservation number by an Auto Green representative.
Yes. The condition of the vehicle during check out is verified with driver in order document up-to-date information on the rental agreement. This procedure is repeated on the check in.
1) Driving license, issued more than two years and valid in EU; 2) Document identification, passport, identity card; 3) Credit Card, Visa, MasterCard our American Express.
Sorry, but in these situations you can not rent a car if you are missing some of the documents required.
Auto Green offers low prices, as we offer our agents, so it is much cheaper to book a car locally.
You can extend the rental duration time in the check in or during the rental. You should contact the Reservations Center (+351) 289 301 227 or go to the nearest Auto Green rental station. The extension depends of the availability of the vehicle and under payment.
Parking tickets and any breach of the Highway Code are the responsibility of the driver, who must settle them before returning the vehicle. For all fines received by Auto Green after the end of the rental, the driver is identified with the national authorities. Likewise, all values associated with tolls, SCUT's or similar incurred during the rental are the responsibility of the driver.
For any object left inside our vehicles, please contact our Reservation Center (+351) 289 301 227 . However, Auto Green accepts no responsibility for items left in the vehicle at the end of the rental agreement.
Yes. Autogreen has the 'Out of Hours' service in order to respond to situations after the branches´ closing time. This service should be asked for at least 48 hours before (needs confirmation) through the email info@autogreen.pt or phone number (+351) 289 301 227.
Please leave your rental vehicle at the same Airport car park where he was picked up - "P4" (Rent a Car). The carpark "P4" has a system of plate number reading for all registrations of Auto Green's vehicles. When approaching your vehicle, the gate will open automatically and will provide a parking ticket that we ask to be left inside the vehicle when you leave.