Terms and Conditions

General rental conditions

YOUR RENTAL CONTRACT IS GOVERNED BY THE PARTICULAR CONDITIONS CONTAINED THEREIN AND BY THE FOLLOWING GENERAL CONDITIONS AS WELL AS BY THE PRIVACY POLICY, WHICH ARE AN INTEGRAL PART OF IT. WE ASK YOU TO READ CAREFULLY!

AUTO GREEN, MJS CAR HIRE, RENT CARS-UNIPESSOAL, LDA. (hereinafter referred to as the RENTAL FIRM) rents to the Hirer (hereinafter referred to as the CLIENT) identified in the particular conditions of the Rental Agreement (hereinafter referred to as the CONTRACT) the Vehicle described therein (hereinafter referred to as the VEHICLE and/or VEHICLE) under the terms and conditions specified below that the client and/or the authorized drivers (hereinafter referred to as the ADDITIONAL DRIVER) are aware of, agree and with their signature they are obliged to observe and respect.

Prices shown for car hire include:

Own Damage Insurance (CDW) – deductibles apply according to the type of vehicle – “rental conditions – deductibles”
Third-party insurance
VAT at the legal rate in force
Airport Fee
Unlimited mileage
24-hour roadside assistance
Free cancellation up to 72h

Documentation required to enter into the contract

Valid driving licences from all EU countries are accepted.

Driver’s licenses printed with a non-Roman alphabet must be supplemented by an international driver’s license.

Credit card: internationally recognized physical credit cards such as: American Express, Eurocard/Mastercard, Visa and Unibanco. Prepaid cards and debit cards (Visa Electron) as well as virtual cards are not accepted.
Only cards where the driver is the cardholder will be accepted.

Condition of the car and return

The Customer declares and acknowledges that the Vehicle object of this contract is in good working order, with no apparent defects, other than those previously described in the illustration of the vehicle.

You acknowledge that it is your obligation to return the Vehicle in the same condition as it was delivered to you. Documents, spare parts, damaged glass (if you do not have specific insurance), accessories and equipment, which are damaged or missing, fees will be applied in order to replace/repair them. Missing documents (up to 35EUR each), key replacement (up to 400EUR) and other accessories depending on the replacement price.

The return of the Car must be made to the AUTO GREEN representative who delivered it, unless otherwise stipulated in the contract.

The customer has a maximum tolerance of 30 minutes in case of delay in the return time, otherwise another extra day will be charged, without incurring in the crime of abuse of trust.

General vehicle information

All makes and models of cars displayed on the website are merely illustrative of the range and characteristics of the car to be rented. We cannot guarantee that the make and model of the vehicle chosen will be exactly the same as the one shown on the website at the time of online booking. We only guarantee the rental of a car from the same range and with the same characteristics.

AUTO GREEN vehicles may be equipped with devices that allow us to send commands and receive certain information from the vehicle, including geolocation data from a global positioning system (GPS). These devices are always on, even when other services or other means of communication in the vehicle are turned off. We do not use this information to profile your driving behaviour and the data processing is the responsibility of the provider of this service.

AUTO GREEN and its partners may collect and process vehicle data about the vehicle itself, such as fuel level, odometer, speed, diagnostic and performance data, accident or damage data, and location and direction of trip data. We do not use this information to profile your driving behavior. This information helps us provide our services and our vehicle pick-up and return, software updates, product support, accident location and response, identification of missing, non-returned, suspected and stolen and as may be requested by law enforcement. We may also use this information to determine certain fees to charge in connection with our services.

This data also helps us understand vehicle-related behaviors such as traffic patterns, fuel efficiency, vehicle usage, environmental impacts, and improved vehicle maintenance. We may share vehicle data with third parties who help us provide and improve our services and with law enforcement agencies and others to protect our rights or to enforce the terms and conditions of our services. To find out how we share the data we collect, please see section 14 on the privacy and data collection policy.

Terms of use

The Customer must ensure that the condition of the Vehicle is maintained, ensuring that it is locked and in a safe place when not in use.

The Customer must fill the car with the appropriate type of fuel, and return the vehicle with the same amount as that stated at the time of delivery, otherwise, the customer will be responsible for the costs of refueling, costs of removing unsuitable fuel in the vehicle as well as any repair for damages caused by improper fueling. These damages are not covered by any of the insurances.

The minimum driving age for the purposes of this Agreement is 25 years.

AUTO GREEN may refuse to rent Cars to Customers who do not present guarantees of the proper fulfillment of the obligations provided for in the rental agreement.

AUTO GREEN may also refuse the rental of Cars to Customers and/or Drivers identified as non-compliant by ARAC “Association of Driverless Car Rental Industries” or by the competent authorities.

The Customer may not use or allow the use of the vehicle in the following circumstances:

Transportation of cargo or passengers for consideration;
Transport of goods, even if free of charge, in violation of any legal provision;
To tow and/or propel any vehicle, trailer or other object;
To participate in sports events;
If the driver is under the influence of alcoholic beverages, drugs or any other substance that, directly or indirectly, reduces his perception and ability to react to the driver;
In violation of any traffic rules;
By any other person who is not the authorized driver under the terms of this Agreement, or, even if he/she is, does not meet the minimum requirements required by AUTO GREEN for the rental, regarding the age and validity of the Driving License, in which case the Customer will be directly responsible to AUTO GREEN and must indemnify the latter under the legal and contractual terms;
Outside Portuguese territory, without prior authorization from AUTO GREEN described in the Contract, otherwise the customer may suffer a possible penalty for using the vehicle in foreign territory.

Reservation, extension, cancellation and early return policy

When making the reservation in order to guarantee the availability of the vehicle selected by the customer as well as the reservation, AUTO GREEN will charge a prepaid rate corresponding to 20% of the rental value (including taxes and extras).

If the customer expresses interest in extending the rental, he must communicate by telephone or via e-mail within a maximum period of 24 hours before the date scheduled for the end of the contract in order to verify the possibility of extension.

A reservation can be cancelled free of charge 72 hours before the start of the rental, otherwise a cancellation fee of 20% will be applied for the amount of the reservation. This amount will be withheld and it is not possible to refund it.

If the Customer decides to terminate the Contract early, he will have to do so within a maximum period of 72 hours, the amount corresponding to the days in which he did not enjoy the vehicle (taxes included) will be withheld and there may be the option of a credit note to discount in a next rental. Refunds will not be possible.

Customer responsibility and charges

In addition to the other provisions set forth in this Agreement, the Client is also obligated to:

The costs of replacing damaged tyres resulting from abnormal and careless use of the Vehicle;

The cost of the service of delivery of the Vehicle at a rental station other than the conclusion of the rental agreement;

The Claims Management fee, corresponding to the administrative costs arising from the management of claims, as well as the costs of downtime of the Car during the period of repair of the damage, which are due for each claim that occurs, except in cases where it is included in the rental rate and in cases where the damage does not result from the fault and/or negligence of the Customer, or when the value of the damage is lower than the amount set for the fee.

All expenses, fines or other charges inherent to the immobilization of the Vehicle when it is seized by the police authorities as a result of any unlawful acts for which the Customer is responsible, including the illegal transport of goods;

All fines, judicial or extrajudicial expenses, penalties for traffic violations or violation of the law imputed to the Vehicle or the Client plus the administrative cost for the identification of the latter with the authorities (20EUR), during the duration of this Rental, unless they are generated by action or omission of AUTO GREEN;

All expenses, including court and attorneys’ fees engaged in obtaining payment of any amount owed by you under this Agreement.

The Customer will be liable to AUTO GREEN for the claim of the latter, for costs and losses, including, but not limited to, repair costs, depreciation, loss of profits, towing expenses and vehicle collection;

For all damages caused to the Vehicle during the term of the Rental, expressly safeguarding those damages that appear and are detailed in the “Vehicle Status” document and also those that are duly communicated to the competent authorities in order to prove that these same damages were not caused by the Hirer himself.

In the event of theft, the customer will be responsible for reporting the event to the competent authorities as well as returning the original key to AUTO GREEN. Otherwise, the customer will be responsible for the same, including theft or loss of the car.

Without prejudice to the provisions of the following paragraph, the Customer’s responsibility for the occurrence and repair of any damage will be limited to the maximum amount of the Excess, calculated in accordance with the table in force on the date of commencement of the Rental, without prejudice to the costs of towing and collection of the vehicle, which are the sole responsibility of the Customer. These values may change depending on the number of days arranged in the rental.

The Customer may limit their liability to AUTO GREEN by subscribing to the following options according to the type of vehicle and respective deductibles (see table below).

CDW – Limited Civil Liability Insurance, in the event of an accident or damage caused to the vehicle, the customer assumes full responsibility for the vehicle, being subject to the collection of the excess amount depending on the vehicle and its group. This amount will be retained on the credit card as a deposit. Deductibles of Groups B & C – 2000EUR; Groups D, D1, D2 & G – 2400EUR; Groups E1, E2, F1 & F2 – 3000EUR; Groups H1, H2, I1 & I2 – 4400EUR, VAT at the legal rate in force is added to the value of the deductible.

SCDW- Own Damage and Civil Liability Insurance, in the event of an accident or damage caused to the vehicle, the customer assumes full responsibility for the vehicle, being subject to the collection of the deductible amount depending on the vehicle and its group. This amount will be held on the credit card as a deposit. Group B&C Franchises – 1000EUR; Groups D, D1, D2 & G – 1200EUR; Groups E1, E2, F1 & F2 – 1500EUR; Groups H1, H2, I1 & I2 – 2200EUR, VAT at the legal rate in force is added to the value of the franchise. It does not include Glass and Tires, for this purpose the Customer needs to subscribe to ACDW insurance.

TSCDW – Own Damage Insurance (Super Top) which includes Shock, collision, theft or robbery, with no excess or deposit being paid. It does not include Glass and Tires, for this purpose the Customer needs to subscribe to ACDW insurance.

ACDW- Glass breakage insurance, in addition to covering glass and/or windows, also covers locks in case of theft attempts. By subscribing to this type of insurance, the Customer is free from the responsibility of covering possible damages.

PAI- Personal insurance for passengers, this insurance covers medical expenses and provides the following coverages: per passenger, for death or permanent disability and for medical expenses up to the amount described in the policy in force. This insurance can be associated with the contract as an extra in any of the insurances described above.

ROADSIDE ASSISTANCE It is the Customer’s responsibility to activate the towing and on-site assistance service, in cases of loss or forgetfulness of the key inside the vehicle, immobilization of the vehicle due to lack of battery, change or lack of fuel, flat tire, accident for which responsibility is attributed to the Driver, and such assistance service is provided on site after the Customer’s request and diagnosis by AUTO GREEN.

The insurances described above will only be valid during the period agreed in the Rental Agreement, unless there is an extension of this under the terms of these general conditions, and AUTO GREEN will not be held responsible for accidents caused or that may be caused by the Customer beyond the rental period, being solely and exclusively their responsibility.

The limitations of liability provided for in the previous numbers will not apply, even if the Customer has subscribed to the options described, whenever there is a violation of the rules of use of the Vehicle, intentional or negligent conduct, non-compliance with the Highway Code, driving under the influence of alcohol or other illegal substances, or whenever the situations generating liability occur when the Vehicle is not driven by the Customer or by an Authorized Driver.

		Insurance Value per day				By Rental
Category	Franchises CDW Insurance	SCDW (Super Collision Damage Waiver) EXCESS COVER	TSCDW (Top Super Collision Damage Waiver) FULL COVERAGE/ NO EXCESS FEE	ACDW (Safe breaking glass insurance)	PAI (Personal assistance Insurance)	SPAIN
B	2000EUR	10 EUR	18 EUR	5EUR		50EUR
C	2000EUR	10 EUR	18 EUR
D	2400EUR	12 EUR	22 EUR
D1,D2		14 EUR	24 EUR	7EUR
G		12 EUR	22 EUR
E1	3000EUR	14 EUR	24 EUR
E2		16 EUR	26 EUR
F1		14 EUR	24 EUR
F2		16 EUR	26 EUR
H1	4400EUR	18 EUR	28 EUR	10EUR
H2		18 EUR	28 EUR
I1, I2		20 EUR	30 EUR

Payments

All types of payments and transactions made are subject to VAT corresponding to 23% in mainland Portugal.

The Customer declares to know that the minimum rental period of the Car will be 1 day, consisting of 1 day, for the purposes of this Agreement, in a period of 24 hours from the beginning of the rental and that the calculation of the total value of the Rental will be based on the certain number of days during which the Vehicle was in the Customer’s possession, depending on the applicable rental rate and other products contracted, under the terms of this contract.

Under the terms of this clause, the credit card account presented by the Customer, on the date of conclusion of the rental agreement, will be debited for the rental (price) and other additional products and services contracted, for the repair of damage caused to the Vehicle, for the excess that is due, for the costs of administrative services, for fees and other costs of using the Via Verde service, as well as for the fuel missing from the Vehicle on the date of delivery.

The customer is responsible for returning the vehicle with the same amount of fuel at the time of delivery. This information is described in the rental agreement. In the event of a shortage of fuel, it will be charged to the credit card described in the contract or can be paid in cash if the customer is present. The amount to be charged varies according to the missing fuel and the category of the vehicle. For category B, C, D, D1, D2, E, E1, E2, G and F2 vehicles, each 1/8 of missing fuel will be charged 12.50EUR (each 1/4 of missing tank corresponds to 25EUR). For F1 category vehicles every 10km in lack of range, 1.25EUR will be charged (each missing 50km corresponds to 6.25EUR and 100km to 12.25EUR). For category H1, H2 and I1 and I2 vehicles, each 1/8 of missing fuel will be charged an amount of 15.00EUR (each 1/4 of missing tank corresponds to a value of 30EUR).

For the purposes of the previous numbers, the Client needs to present a valid credit card, through which he authorizes AUTO GREEN to execute the payment orders necessary for this purpose, declaring the Client’s express agreement, and AUTO GREEN will store the necessary payment information in a secure manner following all security rules, in the case of subsequent and/or additional charges.

Any complaint by the Customer regarding the existence or quantification of its charges must be submitted and communicated by the customer to AUTO GREEN by the 30th day after receipt of the final statement of account.

Other extras, fees and taxes

Navigation system – the navigation system is available for an additional supplement of 35EUR.

Additional driver – an additional supplement is charged if the need for an additional driver is requested, the details of the driver need to be included in the rental agreement upon presentation of a valid driver’s license. This service costs 15EUR per rental.

Baby and child seat – is charged as an additional supplement if an infant or child seat (35EUR) is requested, as well as the booster seat (20EUR).
It is the customer’s responsibility to recheck that they are correctly and securely placed in the vehicle, thus ensuring the safety of their child and legal compliance with Road Safety Rules.

Airport Tax- a user fee of 15EUR is charged for airport drop-offs and pick-ups

Administration fee for fines- the driver is responsible for paying all traffic or parking fines incurred during the rental. An administration fee of EUR 20 may subsequently be charged for the future identification of drivers to the competent authorities.

Out of hours – pick-ups outside of opening hours will only be possible upon payment of an additional fee for the provision of this service.

Vehicle pick-ups:

At Faro Airport:

Between 18:30 and 21:29, a fee of 20EUR applies.
Between 21:30 and 00:29, a fee of EUR 30 applies.
Between 00:30 and 05:29, a fee of 40EUR applies.

In all other locations:

Between 18:30 and 21:29, a fee of 20EUR applies.
Between 21:30 and 00:29, a fee of EUR 30 applies.
Between 00:30 and 06:59, a fee of EUR 40 applies.
Between 07:00 and 08:59, a fee of 20EUR applies.

For vehicle pick-ups at all locations (except Faro Airport) between 18:30 and 08:00 there is a fee of 20EUR.

When selecting this service, return fees are included.
If during the online booking process you select a pick-up and drop-off time within the above intervals, the prices on the website will automatically include the respective rate.

Cleaning fee- In the event that the vehicle is in an unacceptable state or requires a special cleaning procedure (i.e. removal of odours, animal pollution, liquid spillage, stains on the upholstery etc.) an additional fee will be applied for cleaning up to a maximum of EUR 35.

Authorization Fee for travel outside Portuguese territory – In case the customer chooses the option of leaving Portuguese territory, it is subject to a fee in the amount of 50EUR in order to ensure the proper insurance coverage and roadside assistance. The same service is available and limited to Spanish territory.

Via Verde management service

AUTO GREEN provides the Customer with a Via Verde identifier owned by the Vehicle, and the automatic subscription of the same, installed on the windshield of the Vehicle, and the Customer is responsible for the full payment of the value of all toll fees as well as the service fees (1EUR/day) of the same charged to the use of the Car during the rental.

For payment purposes, the Client must provide a valid physical credit card, ensuring in the corresponding bank account sufficient balance to meet the amounts due, and the debit of the same may occur after the detection of use of the road infrastructures, the Client accepting that the respective debits occur after the end of the Rental Agreement within a maximum period of 7 days.

Under the terms of the previous number, if it is impossible for AUTO GREEN to collect the amounts due for toll fees as well as service fees, AUTO GREEN will inform the concessionaires and/or competent authorities of the impossibility of payment, and it will be up to them to enforce the collection of such amounts and other associated costs.

The Client is also responsible for the correct functioning and conservation, in perfect condition, of the Via Verde Identifier, and may not under any circumstances remove said equipment from the place where it is installed, and in case of anomaly go to an AUTO GREEN station to replace it.

Breach of contract

AUTO GREEN may, at its own discretion, at any time and at the expense of the Customer, terminate this Agreement and regain possession of the Vehicle, whenever there is a breach by the Customer of these General Conditions or any other provision arising from this Rental Agreement or contract previously concluded.

In the event of non-compliance with the Contract due to the Client’s non-payment, AUTO GREEN will communicate such information to the competent legal entities. For the purpose of identifying the same as a defaulting customer.

Accidents, theft, car theft

The Customer must report the theft or robbery of the Vehicle to the competent authority within 24 hours of the respective occurrence, as well as notify AUTO GREEN of such occurrence and go in person to the AUTO GREEN headquarters in Vilamoura to deliver the original key of the Vehicle and the respective declaration issued by the competent authorities.

The Customer undertakes to cooperate with AUTO GREEN and its insurers in any subsequent investigation or legal proceeding related to any of the occurrences during the rental period.

In the event of an accident, the Customer undertakes to report the occurrence to the police, to fill in the respective friendly declaration, assuming the veracity of the facts that occurred and to sign the accident report within a maximum of 24 hours, in order to be delivered to a representative of AUTO GREEN.

Breach of the above obligations shall result in the Customer’s liability for all costs of repairing damage resulting from an accident, or for the maximum deductible in the event of theft or robbery.

In the event of an accident, AUTO GREEN will not be liable for bodily injury or property damage caused to the Customer or passengers.

Personal Property

AUTO GREEN shall not be liable to the Customer and/or the authorized Driver and/or the passenger for the loss or material damage caused to personal property left in the vehicle, either during the term of this Contract or after its termination.

Jurisdiction and alternative dispute resolution:

In the event of a dispute, AUTO GREEN and the client, both are subject to and accept the jurisdiction of the District of Loulé, with express waiver of any other.
Consumers may also, under art.18 of Law 144/2015 in the event of a dispute, resort to the following Alternative Dispute Resolution Entity: CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve, Address: Ninho de Empresas Building, Estrada da Penha 8005-131 FARO- Phone: +351 289 823 135, Email: [email protected] Web: www.consumoalgarve.pt more information at www.consumidor.pt
Without prejudice to the referred to in the previous number, the Customer may submit their Complaint to AUTO GREEN, in the Physical Complaints Book available at its facilities, or through the Electronic Complaints Book, available at https://www.livroreclamacoes.pt/inicio.

Data protection

AUTO GREEN, as data controller, may use your personal data (and the personal data of any Authorised Driver) collected in connection with the performance of this rental agreement or any related contract or service (“Customer Personal Data”) and process it for the following purposes:

To manage the rental and the business relationship, communicate with the Client or assist the Client during the rental;
Use the information provided by you or the Authorised Driver for verification and confirmation with credit bureaus or other sources.
To store Customer Personal Data relating to any incident involving the Customer or the Authorised Driver in cases where, as a result of such an incident, it is considered that there may be a risk to future rental contracts, in which case the data may even be communicated to ARAC for inclusion in a database of non-compliant customers;
To comply with other legal obligations as well as to transmit to credit recovery companies, in case of non-compliance with the Rental Agreement.

AUTO GREEN keeps the Customer’s Personal Data for certain periods of time or in compliance with legal provisions or policies for this purpose. The data collected for a certain purpose will only be used for that same purpose and, after the necessary period of time, will no longer be stored when such purpose is fulfilled. Inactive personal data may, however, continue to be used only for statistical, marketing, archiving and other analytical purposes.

The Client has the right to: access and request the portability of their personal data; rectify your personal data (where it is inaccurate or incomplete); erase your digital personal data when AUTO GREEN no longer has legitimate reasons to maintain its processing; limit the processing of your personal data; object to the processing of personal data by AUTO GREEN in certain circumstances; and lodge a complaint with the supervisory authority.

If the Client has any questions regarding the use of their Personal Data, they should, in the first instance, contact AUTO GREEN, through the e-mail [email protected] and can also consult the privacy policy at www.autogreen.pt